Spartoo Channel Integration for Linnworks Guide

The Spartoo Integration for Linnworks allows you to import and mange orders (Download, process, and mark as dispatched), inventory, update prices and stock levels.

Packages Available (ex vat)
£19.99 per month

Spartoo is the No.1 fashion marketplace in Europe. They specialise in Shoes and Clothing. It boasts over 10 million unique visitors per month and 2.5 million shipments annually. The marketplace is present in 30 countries including France, Spain, Italy, Germany, Finland, Denmark, Poland, and many more. It operates in with a customer service in 12 languages. It offers a standard marketplace drop-ship model. With Spartoo for Linnworks, sellers can manage orders, update prices and stock levels.
The membership fee is around £35/month but UK businesses can qualify for the first 3 months for free by clicking here.

Selling Criteria for the Spartoo Marketplace includes:

  • A catalogue with minimum 200 IDs
  • Delivery cost < £4
  • EAN codes are not mandatory but very important, as Spartoo need them for the price comparators, so they insist on receiving them
  • High quality pictures with a white or light grey background
  • Easy and quick return management
  • An effective andfast customer service

 

Process for joining Spartoo- If the criteria above is fulfilled, Spartoo sends their merchant contract to the seller. When this is signed, they create an account on the seller’s behalf. The seller can then start sending them their feed. The photos of the products are validated manually by our team. When the products get validated, Spartoo can activate your account.
Tip- Spartoo will only work with sellers who can offer a minimum of 250 SKUs.
If you require any further assistance with the Spartoo marketplace or if you would like to start selling, please contact Silvia at [email protected] or Eleni at [email protected]. You can also contact [email protected] and marketplace[email protected]

Step 1: Integrate the Channel into Linnworks.net

To use Spartoo, you must first install it from within Linnworks.net

  1. Login to Linnworks.net
  2. Select Settings in the left-hand menu bar.
  3. Select the Channel Integration option.
  4. Select Add New to return a list of available Channel Integrations.
  5. Locate Spartoo on the list, and click on Integrate.
  6. After reading the warning, please click on Accept to move onto the next step of integration. You can click on the link at the bottom to review the Spartoo Connector’s Terms and Conditions before doing so, if you wish to.
  7. Enter your Spartoo account name to start the actual integration
  8. After reading the Disclaimer, please tick ‘I agree to the terms and conditions’ and Next to continue integrating Spartoo.
  9. The integration of a Spartoo Channel needs the following information:

    A)User Name:

    Please enter User name provided by Spartoo.

    B) Password:

    Please enter Password provided by Spartoo.

    C) Seller Id:

    1. Please follow this link, and enter the login credentials provided by Spartoo.
    https://www.spartoo.co.uk/mp/documentation.php?page=webservices
    2. After Login please locate your Seller ID.
    a) Select Home.
    b) Select Information.
    c) Select Seller Id for webservices. This window will display the Seller Id.
    3. Enter the Seller Id in the Linnworks.net form.

    D) Default Country:

    This is the region or country for the Spartoo channel you are integrating, eg. UK, Italy, Brazil.

    E)Inventory Feed URL:

    1. Please follow the link below, and enter the login credentials provided by Spartoo.
    https://www.spartoo.co.uk/mp/documentation.php?page=webservices
    2. After Login, please locate the FTP address for the Product Feeds:
    a) Select Home.
    b) SelectInformation.
    c) Select Flux Produit, which will display the FTP link for Product Feeds.
    3. Please copy this link to use as the Inventory Feed URL in the form in Linnworks.net.

    F) Click Next to continue.

  10. To complete the integration, please click on Finish. Your Spartoo integration should now show in Channel Integrations
Step 2: Edit Channel Details

Account Status

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartoo entry, and look to the right. Click on the Configuration button (see above).
4) To Enable or Disable the Account, locate the Account section.
5) If the Enabled option is unticked, the channel will not download or update orders, or provide inventory level updates.
6) The Test button allows you to confirm there are no errors preventing Linnworks and Spartoo communicating. Contact EBG Support if Test Reports any errors.
7) Click Save at the bottom of this window to apply any changes.

Channel Inventory Settings

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartoo entry, and look to the right. Click on the Configuration button.
4) In the Inventory section, the first entry is Update Inventory. If this is disabled, then Linnworks will not tell the listings on the Spartoo marketplace when Available Stock Levels change in Linnworks. If enabled, then Linnworks will provide these updates.
5) Update Inventory only works where a listing has been Mapped to a Linnworks Inventory item. See the end of this document for more information on Mapping.
6) The Price Change feature allows Linnworks to send new prices directly to the listing when they are correctly imported or updated.
a. Price Change only works where a listing has been Mapped to a Linnworks Inventory item. See the end of this document for more information on Price Change and Mapping.
7) Max Listed allows you to filter the highest quantity that Linnworks can/will send to the listings on this Spartoo channel. If Max Listed is set to 50, and your Available Stock moves from 30 to 60, Linnworks can only send 50, and this will not change until the Available Stock level drops below 50.
8) Stock Percentage acts in a similar fashion, but only updates the listings with the specified percentage of your actual Available Stock level.
9) End when allows you to set a ‘false zero’ for the channel. This means it will send Out of Stock when the available stock reaches the value set in this value.
10) Click Save at the bottom of this window to apply any changes.

Channel Listing Settings

Linnworks.net periodically checks the channel for the current listings you have on the channel, their titles and SKUs, so that the Mapping Tool can be used correctly. It can be triggered manually, should you have made changes directly on the channel and outside of Linnworks.

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartooentry, and look to the right. Click on the Configuration button.
4) In the Listings section, the information reflects the information Linnworks currently has about your listed items on the Spartoo marketplace.
5) If there is a tick by Listing download in progress, Linnworks is downloading the current listings, and cannot be interrupted.
6) The Listing download start time value is the time the last download/update was started.
7) The Last listing download completion time value tells you the last successful download completed and was imported into Linnworks.
8) The Listing download estimated completion reflects Linnworks’ best estimate of when the most recent or current download should complete.The Download Listings button instructs Linnworks to retrieve the latest listing information, and ticks the Listing Download in Progress box. This can only be used once every 4 hours maximum, and will warn you if you try to use it more frequently.
9) Click Save at the bottom of this window to apply any changes.

Order settings

This section reflects activities affecting the Linnworks Order Sync on your Spartoo channel integration. Linnworks downloads orders from Spartoo with the status Shipping in Progress.

1. In Linnworks .Net, Select Settings.
2. Select Channel Integration.
3. Locate the Spartoo entry, and look to the right. Click on the Configuration button.
4. In the Order section, there are 2 options.
5. Despatch Notes, when enabled, allows Linnworks to send information about orders that have been Processed in Linnworks. Orders that are Processed in Linnworks are updated to the status Shipped on Spartoo.
6. The Order Sync Date reflects the date and time of the last successful order download and update for the current Spartoo channel integration.
7. Click Save at the bottom of this window to apply any changes.

API Settings

These settings are used to enable Linnworks and your Spartoo account to connect, and are covered in Step 1. Click Save at the bottom of this window to apply any changes.

Step 3: Location Mapping

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartoo entry, and look to the right. Click on the Configuration button.
4) Locate the Location Mapping button, and click on it.
5) This opens the Location Mapping window.
6) The first option is the Order Download location. This is initially Default, but can be changed. Click on the dropdown list and select which inventory/fulfillment location will initially receive the orders from this Spartoo integration.
7) Under Inventory Sync Locations, you control which Linnworks Inventory locations are used to calculate the Available Stock values for your Spartoo listings. 8) If you have only the Default location, this can be ignored, with Default left enabled.
9) If you have multiple Inventory Locations, you can switch Off locations (Slide switch to the left) that you don’t want to be included in the stock numbers on the listings.

Click Save when you have finished to update Linnworks. You should also click Save at the bottom of the configuration window to apply any changes.

Step 4: Mapping

Spartoo provides inventory information as a downloadable file, rather than in it’s API.

This means that you must define, in the Config of the SpartooChannelIntegration,the URL (link) allowing Linnworks to find the file. If you do not specify it when integrating Spartoo, then you can enter (or update) it:

1. In Linnworks.net, select Settings.
2. Select Channel Integrations.
3. Click on the Configbutton for your Spartoochannel.

With this Inventory Feed URL, the SpartooChannel Integration can correctly display SKUs on its Channel Mapping Screen.

Linnworks.net uses the Channel Mapping Screen to ensure that it knows which SKUs in its inventory are connected to which listings on Spartoo. You must ensure that all your listings are mapped correctly, otherwise stock levels and prices will not update correctly, and orders may not be picked accurately.

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartooentry, and look to the right. Click on the Mapping button.

This screen is divided into 2 sections.

On the left is the listings Linnworks is aware of on your SpartooChannel. If this is not correct, or a change is missing, you should see the Download Listings button in the Listings section of the Channel Configuration.

On the right is a Linnworks Inventory Search Tool.

Each has its own Search box.

In the bottom left hand corner of the window is a status section. It shows the Total number of listings on the channel, and then beside it the Unlinked and Linked numbers – Linked listings are connected to a Linnworks Inventory item to allow updates and recognition, Unlinked are not. Ideally there should be no Unlinked listings.

If a SKU doesn’t have a Linnworks SKU next to it, it is Unlinked. You can link it by:

If the item you need to link the listing to in the Linnworks Inventory has a different SKU to the listing:

1. Selecting the item/SKU on the left, using the left mouse button. 2. Searching for the item in the Linnworks Inventory on the right-hand side, then left clicking to select it.
3. Clicking on the ‘Link’ button by the Entry on the left.
4. The button should then change to ‘Unlink’, and the Linnworks SKU should be shown next to the Channel SKU.

If the item you need to link the listing(s) to in Linnworks has the same SKU as the listing:

1. In the top left hand corner of the window is a button with a gear icon. Click it. 2. Click on Link all by.
3. Click on SKU.

If a SKU has no Linnworks SKU next to it, and there isn’t an equivalent item in the Linnworks Inventory, you can create an item from the listing and link the 2. The new Inventory item will gain only the Price, SKU, Title and Stock Level of the listing when created.

1. Locate the unlinked Item you wish to create an inventory item for.
2. Click on the Create button.

Step 5: Payment Mapping

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartoo entry, and look to the right. Locate the Payment Method button, and click on it (see above).
4) This opens the Edit Payment Methods window. The list will initially be blank.
5) When mapped, Linnworks will ensure the orders it downloads from Spartoo reflect correctly which payment methods/providers have been used on the site.
6) Click Save at the bottom of the channel integration window to apply any changes.

Map Spartoo Payment Methods

1. Select the Channel Payment Method value, and select one of the Payment Methods that show in the dropdown list.
2. Then click on the Linnworks Payment Method dropdown. Select the appropriate Linnworks Payment Method that should be used in Linnworks orders when they are downloaded including the above payment method.
3. Press Add to save the mapping, and return to the list.
4. Repeat this for all of the Spartoo payment methods that are being used by you.
5. Click Save at the bottom of the channel configuration window to apply any changes.

Step 6: Shipping Mapping

The next step is to map your Spartoo Shipping services to Postal Services in Linnworks, so orders don’t have to have their Postal Service set manually. Initially, all are mapped to Default.

1) In Linnworks .Net, Select Settings.
2) Select Channel Integration.
3) Locate the Spartoo entry, and look to the right. Locate the Shipping Mapping button, and click on it (see above).
4) In the Edit Shipping Allocation window, you should have an empty list.
5) To add a new entry for one of your Spartoo shipping services, click on Create New.

Create New Shipping Service Mapping

1. For Channel Service name, enter the name of the postal service as used in Spartoo.
2. Channel Service tagis the code that the channel uses to refer to this shipping method, and is the code that is included when Linnworks downloads the order.
3. In the Linnworks Postal Service dropdown, select the name of the Linnworks Postal Service that should be used for orders imported from Spartoo with the Shipping Service to dispatch them correctly.
4. The Add button will save the mapping, and display it in the Edit Shipping All location screen.
5. Repeat this for all the other Spartoo Shipping methods you are using. This ensures your Linnworks order processing will run smoothly, and with minimal distractions.
6. Click Save at the bottom of the channel integration window to apply any changes.

Step 7: Spartoo Product Listing

Requirements:

Your Spartoo channel must be integrated in Linnworks.net
The Channel Name (Sub Source) used while integrating Spartoo must be defined as an Extended Property of all items you wish to list using the integration. An example of this is shown below:

o Property Name: Spartoo_31082017 (Name of the Sub Source)
o Property Value: true
o Property Type: Attribute

Each product must have at least one image in its Linnworks Inventory entry. This can include linking to a remote image using Extended Properties (https://help.linnworks.com/support/solutions/articles/7000010167-using-extended-properties-to-work-with-images-already-hosted-online).

The Stock Level must be greater than 0.

The Default or specific Price must be greater than 0.

Steps for using the Spartoo Product listing tool:

1. Once a Spartoo channel is integrated in Linnworks, you can open the Apps button to show the currently installed Apps list as well as the Application Store entry. You can select the Spartoo listing option to proceed.

2. Once opened, the main screen will be displayed as below:

2.1 Before starting a product listing, we need to add configurators, as you would when listing to Amazon, eBay, etc in Linnworks. To start, please click on the configurators button.

2.1.2 You’ll be shown a list of all currently available configurators, now.

These are displayed with the following columns:

• Name: This displays the name of the configurator.
• Templates: This displays the count of product listings created using this configurator. Clicking on it displays all of the products listed.
• Site: This displays selected site name for this configurator.
• Category: This displays the selected listing category for individual products listed through the configurator. From here we can also change this category.
• Specification: This button shows the number of specifics used by this configurator for listings. This is for single product listings.
• Variations: This button display the count of variation listings added to the channel using this configurator. This is used for variation product listings only.
• Show: This checkbox lets you decide of this configurator will display in the listing screen or not.
If the checkbox is not ticked, the configurator will not be displayed on the product listing page.

To add a new configuration, click on the Add New button.

2.1.3 Clicking on the Add New button opens a screen:

• Name: Enter/edit the Configurator name.
• Site: This dropdown field contains the Spartoo channel account name or names (SubSource) from your Linnworks account.

After completing and checking the fields click on the Save button.

2.1.4 For a single product listing, a newly created Configurator is added to the main screen, as below..

It’s not compulsory to add a specification for a single product listing, but allows you to replicate the feat for other products much more easily moving forwards.

We start by adding a category to the newly created configurator. You can in fact select and add multiple categories, by clicking the gear button, shown below.

Tick the boxes for the categories you want this configurator to list products in. Select Save when finished

After creating a configurator, you should move to the listing inventory screen.

The top of the Inventory display gives you the following options:

• Select site: This dropdown field contains all the integrated Spartoo accounts (Sub Sources) from your Linnworks account. You can select one of them. When you select a site, a product list is displayed with data for site selected.
• Search: Using this option, you can filter your displayed products by Category, SKU, Title and barcode.

The display on the main screen is affected and used as follows:

• Before the SKU column, if you see a blank value, it means this product has no variation children. If you see a symbol, this means the product is a Variation product, with children. By clicking on the symbol you can see the children as a list.
• SKU: This field displays the product’s unique identifier.
• Title: This field displays the product’s title.
• Barcode: This field displays the product’s barcode (UPC/EAN).
• Retail Price: This field displays retail price you have set for the product.
• Level: This field displays the physical stock level for the product in Linnworks.
• In Open Orders: This field displays a count of the number of this product sold from the contents of the Linnworks Open Orders screen. Only linked/mapped products are counted.
• Available: This field displays the stock available to sell in the Linnworks inventory (Shelf stock level less the items in Open Orders and paid for).
• Create Listing: This shows if the product has already been listed.

This symbol indicates that this product has not been created/listed on the Spartoo channel. You can therefore list it using the Listing Tool.

On left clicking this field, you are offered three options:

1. Edit Listing
2. Create Single Listing
3. Create Variation Listing
If it is a single product, then you can select the Create Single Listing option only. The other option(s) will be disabled. Clicking on the Create Single Listing option displays another list, containing the available configurators. You can select one by clicking on it. You will then proceed to the single item listing page.

If it is a variation product, then you can select the Create Variation Listing option only. The other option(s) will be disabled. Clicking on the Create Variation Listing option displays another list, containing the available configurators. You can select one by clicking on it. You will then proceed to the variation listing page.

This symbol (or similar) indicates that this product is already listed on the Spartoo channel. You can use the Edit Listing option only. You cannot list if an item has already been listed.

<2.1> Single Listing:

2.1.5 Clicking on the Create single listing option is only possible for visible SKUs, and they must have an Extended Property as below:
Name: Subsource (In this example SpartooUK-1905)
Value: true

To list a SKU/Item on a Spartoo store, you must bear in mind the following points:

The compulsory fields to create a listing on Spartoo are:

1.1 SKU
1.2 Title
1.3 Description
1.4 Retail Price (Price cannot be 0 or negative)
1.5 Tags
1.6 Configurator
1.7 Image

SKU: Your Linnworks SKU will be used as the Spartoo Listing SKU.

Title: Initially, the Linnworks item title will be displayed in the Title Text box. You can make changes in this title according to your needs for the listing on Spartoo. Once the listing is completed here, the same Title will be recorded to use for future changes unless you edit it again.

Note: Product Names must be clear and concise, and should also be descriptive of the product being sold. This template will help consumers identifying your product.

Description: To add/edit the listing description, please click the button in that column. Click Save when finished.

Fill the detail of description and click save button to save detail.

The first time you list a product, the Description will be empty. Once the Description is entered and saved on this screen, and the listing is completed, the same description will be shown on re-entering this screen. After Saving, the description button will change from Empty to Filled.

Retail Price:

By Default, the Linnworks Retail Price will be displayed on this screen.

Tags:

Please Note: Tags are Non-hierarchical keywords or terms assigned to each product in your feed. This metadata helps describe an item, and allows it to be categorised and found again by browsing or searching on Spartoo.com.

Tags should be comma separated, but do NOT use commas within individual tags. The more tags you add, and the more accurate your tags, the better the chances our users will find your products. There is a maximum of 10 tags allowed per product, more than 10 means that the extra tags will be ignored.

A popup screen with a text box for adding tags will be opened. User can add maximum 10 tags with comma separated values.

Once all tags are added, click on the Save button. This will save all of the tags in the item’s Extended Properties. After saving, the button label will be changed from Empty to Filled.

Configurator:

The configurator name cannot be changed. It was set earlier in the process.

Create Listing:

If the listing status column is Yellow, with the text “Not Listed”, then you have not listed the item. Once the title, price, description and tags have been added/updated, please click on the “Create” button. This will send the listing for creation on Spartoo.

If the listing is successfully created on Spartoo, the status will be changed to “Listed”,and the colour will change to Green. The button label will also be changed to “Update” and the check box is ticked, to show that this product is enabled on the channel.

Using the Configurator, the product is created on Spartoo. The Configurator screen will now look like the below image. The Template field is updated to show 1, as this configurator was used to create a listing for it.

Clicking on the Template field produces a popup with the following details:

• SKU: The SKU for the Spartoolisting created using this configurator.
• Name: Product title.
• Listed On: the date the listing was created.

<2.2> Variation Listing:

For Variation item listing, as with single items listings, the user needs to add the following Extended Property to the Variation parent.

Name: Subsource (In this example Spartoo_31082017)
Value: true

Only variation parents with this Extended Property containing the correct Sub Source will be displayed for listing.

You should also add an extra Extended Property for the price, this has the same name, but with ‘_price’ at the end, and contains the price you wish to charge.

2.1.1 Before starting a Variation product listing, we need to ensure there is a Variation-ready Configurator for it. We use the same Configurator screen as we do for single product listings.

The main difference here is that we need to add variations into the configurator.

After clicking on the Variations field, a window will pop up containing the following details:

• Name: This dropdown contains all the options available for variation options on Spartoo.
• Extended Property: This dropdown contains the list of available Extended Properties from Linnworks.
• Default Value: You can add a value here that will be used if the parent/child being listed doesn’t have the correct Extended Property for the Variation.

Click on the save button, and the configurator screen will be updated with the count of 1 instead of 0.

Using the configurator simple(0), we can now almost perform a Variation Listing. We only have to do one more thing.

We have to ensure the specified Extended Property is added to all of the child products for this variation in Linnworks.

eg6C5-8AF-8A7 is a parent product, and has four child products. We therefore have to add the Extended Property Colour to all four children in Linnworks with different colours. If you specify more than one Variation field, you CAN have repeats, but only if no 2 products in the variation group have the same combination of the 2 values.

We can now start variation product listing.

1. For variation listings:

There are compulsory fields to list on Spartoo:

1.1 SKU
1.2 Title
1.3 Description
1.4 Tags
1.5 Configurator
1.6 Variation
1.7 Image
1.8 Category

SKU, Title, Description, Tags and Images are added as described for single listings.

SKU:Your Linnworks SKU will be used as the SpartooListing SKU.

Title:Initially, the Linnworks item title will be displayed in the Title Text box. You can make changes in this title according to your needs for the listing on Spartoo. Once the listing is completed here, the same Title will be recorded to use for future changes unless you edit it again.

Note: Please bear in mind the following template to build your product names:

Main brand + Sub-brand, family or product name + Up to 3 key attributes + Generic product type.

Product Names must be clear and concise, and should also be descriptive of the product being sold. This template will help consumers identifying your product.

Description: For adding / editing the listing description, please click on the button in that column. Click Save when finished.

The first time you list a product, the Description will be empty. Once the Description is entered and saved on this screen, and the listing is completed, the same description will be shown on re-entering this screen. After Saving, the description button will change from Empty to Filled.

Retail Price:

By Default, the Linnworks Retail Price will be displayed on this screen.

Tags:

Please Note: Tags are Non-hierarchical keywords or terms assigned to each product in your feed. This metadata helps describe an item, and allows it to be categorised and found again by browsing or searching on Spartoo.com.

Tags should be comma separated, but do NOT use commas within individual tags. The more tags you add, and the more accurate your tags, the better the chances our users will find your products. There is a maximum of 10 tags allowed per product, more than 10 means that the extra tags will be ignored.

A popup screen with a text box for adding tags will be opened. The user can add a maximum of 10 tags with comma separated values.

Once all tags are added, click on theSave button. This will save all of the tags in the item’s Extended Properties. After saving, the button label will be changed from Empty to Filled.

Variations:

By clicking on the Variation button, you will see a list of the Child products for the variation, with the below details.

SKU: Child product SKU.
Title: Child product Title.
Specific Name: If the Colour is specified in the configurator, for example, that will be the title. The child product’s Extended Property value is then display here.
Quantity: This displays the stock level of the child product in Linnworks’ inventory.
Price: This field displays the price of the child product. A + control displays thevalueof the parent product plus this price. This value is set in an Extended Property. If no Extended Property is specified for the Child, then just the default value is shown by the +.

Once all of the details are entered, please click on the “Create” button to create the listing.

As with single listings, once the listing is created the status will changed to “Listed”, and the button label will become“Update”. Thecheckbox being checked means this product is visible on the channel.

Oncethe listing is created, the URL column button is enabled. Clicking it opens the Spartoo page, and displays the listing you created.

<2.3> Edit Listing:

If you want to update the title, price, description, category, imagesor tags on Spartoofor a listing you have already created, there is the Edit Listing option in the main inventory screen. Regardless of whether it is a single or variation listing, you’ll be directed to the correct options. You can then apply the new details to that product by clicking on the Update button.

You can also enable or disable the product listing on Spartoo by deselecting the checkbox to the far right.

This document can be accessed by clicking on the Documentation button, and this opens a new tab:

Step 8: FAQs

Basic

Common Question Answer
What is the channel seller login URL? http://www.spartoo.co.uk/mp/
What is theURLof the marketplace/channel? http://www.spartoo.co.uk/
Before integration of this channel in Linnworks, seller should have an account with Elala.in ? Yes, a seller account is required in order to integrate this channel into Linnworks.
What functionality is supported by this channel integration? Management of orders (Download , mark as dispatched) , Updating Price & Updating Stock
What is the URL of the documentation for this channel integration? http://www.ebusinessguru.co.uk/spartoo-user-manual/
How do I contact support for help with this channel integration? You can email your query to [email protected]
How do I find the Username, Password, Seller Id and Inventory Feed URL for setting up the channel integration? Please refer documentation:http://www.ebusinessguru.co.uk/spartoo-user-manual/

Order

Common Question Answer
Which type of orders are downloaded into Linnworks? Only orders with the status of "Order verified" are downloaded from channel to linnworks.
Which Payment methods are downloaded to Linnworks for orders from the channel? Only Paid status are provided. No specific methods.
After processing an order in Linnworks, what is the order status changed to on the channel? The order status is set to Shipped.
After processing an order in Linnworks, is the tracking information uploaded to the channel order? Yes if present
Do I have to assign the tracking number to the order before processing it , if I want to upload the tracking number to the channel? Yes. Shipping service name & Vendor name needs to be define .
Do I need to define the shipping service for the orders in Linnworks before processing it? Yes. As orders in Linnworks cannot be updated after they are processed, you must define the Shipping Service before marking the order as processed.
Are refunds supported by this Linnworks channel integration? Refunds are not supported. Any refunds must be executed in Linnworks, and then separately on the Channel.
Are order cancellations supported in this Linnworks channel integration? Order cancellation are not supported. Any orders must be cancelled in Linnworks, and then separately on the Channel.
Which types of fulfillments/shipments are supported in this channel integration? Only standard order shipments are supported to customers by this integration.
How often does an integrated channel import orders into Linnworks? Synchronisation occurs once per hour.
How often does an integrated channel send Shipping/Status updates to Elala.in? Synchronisation occurs once per hour.

Price Update

Common Question Answer
Does this channel integration support price updates for linked listings on the channel? Yes
How often does an integrated channel send price updates to the channel? Synchronisation occurs once every hour.
If we want to change the price in Linnworks, and have the update synchronizedby the channel integration, where should we make the update? In Linnworks.net, select the Inventory tab, and the My Inventory option.
Using the tools, search for the item to update.
Right click it, and select Edit Product Details
Select the Listing Descriptions tab.
If the Source and SubSource is already present under Product Pricing by Channel, then click on thePrice to edit it.
If the Source and SubSource are missing, click on Add New, next to the Product Pricing by Channel section.
Enter the correct Source and Subsource for the Channel Integration. Enter the correct price to be used,
Do we need to adjust any settings in the Channel Configurationto use Price Update? Yes.
Open Settings.
Open Channel Integration.
Click on the Edit Channel Details button.
Check the Price Update option.
Select Save to finish.
If a price is changed on the channel, do we have a track record in Linnworks? Yes, this will show up in the Audit Trail.
If there is a problem with a price update on the channel integration, can Errors be checked inLinnworks? Yes. In Linnworks.net, select Settings, and then Automation Log.

Stock Update

Common Question Answer
Does this channel integration support stocklevel updates to linked listings on the channel from Linnworks? Yes, it can automatically update the Available Stock Level on listings via the Channel Integration.
How often does the integrated channel update stock levels from Linnworks to the channel? Synchronisation occurs once per hour.
Is there a limitation on which Linnworks stock locations are available for this channel integration?? Stock can be synchronized to the channel form any location or combination of locations in the Linnworks inventory.
Are there any settings we need to change in the channel configuration in Linnworks for Stock Updates to be enabled and active? Under Settings, Channel Integrations, you should ensure Inventory Sync is enabled.
You can select which Linnworks locations will be used to calculate Available Stock. This can be found under edit channel location mapping. Enable the locations holding stock that’s available for that channel.
For more information refer to http://www.ebusinessguru.co.uk/spartoo-user-manual/
Can we define a Minimum stock level in the selected Channel from the channel integration in Linnworks? Yes, you can define a Min level that will signal sending 0 to a listing early.
After stock levels are changed on the channel listing, do we have any record in Linnworks ? Yes, this is recorded in Linnworks.
If there is a problem with astock update from this channel integration, can we check For errorsLinnworks? Yes, the Automation Logscan be found under Settings in Linnworks.

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